Delivery & Returns

At Morada, we strive to provide a smooth and transparent returns process. Below, you will find our general returns policy, incorporating brand-specific rules where necessary.

Order Confirmation

When you place an order, we will pre-authorise your card, but no payment will be taken until we confirm product availability. Once availability is confirmed, we will process your payment and dispatch your order promptly. If an item is on backorder, we will void the pre-authorisation and inform you of the expected delay.

Order Delivery

Orders that are in stock will be dispatched within five working days after payment has been processed. Tracking information will be emailed to you within 24 hours of dispatch. If you haven’t received your tracking details within six working days, please get in touch with us at info@moradauk.com.

Damages & Missing Items

Please take a moment to carefully check all items upon delivery. If any products arrive damaged, we recommend refusing the delivery. Should any damage be noticed after accepting the item, within 24 hours of delivery to info@moradauk.com with clear photos.

 

Cancellations & Refunds

Orders cancelled after 48 hours may incur additional fees. If your order has already been dispatched, you (the buyer) will be responsible for covering the return shipping costs. Refunds will be processed only to the original method of payment.

 

Tailored Bathrooms

  • Items must be unused, in their original packaging, and in resaleable condition to qualify for a return.

  • Return Fees:

    • Pallet Collection (Furniture & Ceramics): £39.95

    • Courier Collection (Showers, Taps, Mirrors, Radiators): £14.95

  • Restocking Fee: 15% applies to non-faulty returns.

Charlotte Edwards

  • Returns due to change of mind are subject to a 25% booking fee.

  • This fee covers costs for delivery, collection, and cleaning.

Coppersmith Creations

  • For faulty items, customers must notify us within 30 days of receipt to ensure a prompt resolution.

Carisa

  • Change of Mind (within 30 days):

    • Buyer covers return shipping.

    • 15% restocking fee applies (up to 25% if repackaging is needed).

  • Change of Mind (after 30 days):

    • Buyer covers return shipping.

    • 15–25% fee depending on rework required.

  • Faulty Items: Approved faulty items will be collected at no cost.

  • Leaking Items (over 12 months old): Must pass a water test before return approval.

  • Packaging: All returns must include original brackets and fixings and be suitably repackaged.

For any return inquiries, please contact our support team at info@moradauk.com.