Shipping Policy
Morada UK Delivery & Shipping Policy
Order Processing & Payment
We pre-authorise your payment method at checkout and only capture payment once stock availability is confirmed.
All orders go through a handling and processing stage before dispatch.
Handling Time: Up to 5 business days (Monday–Friday)
Order Cut-Off Time: Monday–Friday, 4:00 PM (GMT)
Dispatch & Tracking
Once your order has been dispatched, you will receive a confirmation email.
Tracking is provided whenever it is available from our delivery partners.
If a particular product does not include tracking, you will still receive dispatch confirmation with an estimated delivery window.
If you have not received any dispatch notification by the sixth working day after payment, please reach out to us at info@moradauk.com for assistance.
Regions Served (Service Area)
Morada ships to customers within the United Kingdom only.
Orders placed from outside the UK cannot be processed or fulfilled.
Standard UK Shipping Rates
| Shipping Rate Name | Order Value | Transit Time | Shipping Fee |
|---|---|---|---|
| Standard | £0.01–£499.99 | Up to 5 business days | £30.00 |
| Standard | £500.00 and up | Up to 5 business days | Free |
Transit time begins after the handling period is completed.
Special Delivery Rates – Coppersmith Creations Bathtubs
Some products require specialist delivery due to size, weight, and packaging requirements.
Coppersmith Creations copper bathtubs are shipped using a dedicated bulky-item delivery service.
| Delivery Region | Shipping Fee | Transit Time |
|---|---|---|
| England | £144.00 | Up to 5 business days |
| Wales | £192.00 | Up to 5 business days |
| Scotland | £299.00 | Up to 5 business days |
| Northern Ireland | £499.00 | Up to 5 business days |
These rates apply exclusively to Coppersmith Creations bathtubs.
All other products follow the standard UK shipping rates listed above.
Processing Time
All orders undergo verification, quality checks, and packaging before dispatch.
Processing takes place Monday to Friday.
Orders placed after the daily cut-off time or during weekends/public holidays begin processing on the next working day.
Delivery Time
Delivery time depends on the selected shipping rate and product category.
Standard items are usually delivered within the estimated transit time once the order has been dispatched.
Bulky items may require additional coordination with specialist couriers based on location and accessibility.
Delivery Costs
Shipping fees are determined by product type, region, and order value.
All fees are displayed transparently at checkout before payment is completed.
Certain products, such as bulky bathtubs, incur special charges due to handling requirements.
Our Delivery Partners / Courier Services
We work with reliable UK-based courier services to ensure safe and timely delivery.
The courier may vary depending on product type, weight, and warehouse location.
Bulky-item deliveries are handled by specialist logistics partners to ensure secure transportation.
Order Tracking
Tracking information is shared by email as soon as it becomes available.
If your order includes multiple items, they may be dispatched separately with different tracking details depending on supplier availability.
Delivery Failure
If a delivery attempt fails due to an incorrect address, unavailability, or refusal to accept the parcel, the courier may charge a redelivery or return-to-sender fee.
Any such charges are the responsibility of the customer unless the failure was caused by the courier.
We recommend ensuring someone is available at the delivery address on the expected arrival date.
Change of Delivery Address
If you need to update your delivery address after placing an order, please contact us as soon as possible.
Address changes can only be made before dispatch.
Once an order has been shipped, address modifications are subject to courier policies and may not always be possible.
After Receiving Your Order
We encourage you to inspect your order upon delivery.
If you notice any damage, missing items, or issues with packaging, please report it to us immediately with photo evidence so we can assist promptly.
Order Cancellation
Orders may be cancelled prior to dispatch.
Once an item has been shipped, cancellation may not be possible, and the order may need to be processed as a return.
To request cancellation, contact us promptly at info@moradauk.com.
Gift Wrapping
Gift wrapping is not available for bulky or oversized items such as bathtubs.
Some smaller items may qualify for standard gift-ready packaging depending on supplier availability.
Holidays
Deliveries and order processing may be delayed during UK public holidays or peak festive seasons.
All timelines will resume on the next working day following the holiday period.
Taxes
All prices on our website include applicable UK taxes.
Customers outside the UK cannot place orders, and therefore no international duties or customs charges apply.
Delivery Time Exceeded
If your delivery exceeds the estimated timeline, please contact us so we can investigate with the courier.
While delays may occur due to weather, courier disruption, or high seasonal volume, we will always assist in resolving the issue promptly.
Disclaimer
Shipping timelines are estimates and not guaranteed.
Delays caused by couriers, weather conditions, or external factors are outside of our direct control.
However, we are committed to supporting our customers and ensuring smooth communication throughout the delivery process.
Contact Information
Phone: 0333 880 0513
Email: info@moradauk.com
Address: 4th Floor, Silver Stream House, Fitzroy Street, London, W1T 6EB
Customer Support Hours:
Monday–Friday: 09:00 AM – 5:00 PM
Company Details:
Morada
Casa Morada LTD
Company Registration No: 15890139